Noel Javier
- Tampa, FL
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iamNoel.Javier@gmail.comEmail Me
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813-484-0005Call Me
Meetings
Mastery
Customer Service100%
96%
93%
90%
Programming Languages
Java
Javascript
Angular
C
C+/C++
C#
Angular
Jelly
Powershell
HTML
CSS
XML
REST
JSON
JQuery
Python
Special Interest
Arduino
prototyping
Game Development
traveling
Ultra-Running
outdoors
gourmet cooking
The Office
Summary
An accomplished and results-driven technical engineering manager with progressive experience in software development, computer programming, platform deployment, portal implementation, and strategic planning. Proven aptitude for staff training, coding, troubleshooting, and providing exceptional customer experiences. Established capabilities as a solutions expert specializing in relationship building, digital transformation, business process optimization through the pursuit of growth, knowledge, and communication. A versatile and meticulous leader who utilizes highly developed analytical skills to develop creative and innovative solutions to help drive efficiency and adaptability.
Work Experience
ServiceNow Architect / Huntington Ingalls Industry
February 2023 – PRESENT
Responsible for development, design, architecture, configuration, implementation, and administration of the ServiceNow platform.
Lead development configuration and testing, including developing customizations efforts with custom portal pages, service catalogs, modules, API, and software integrations, while facilitating full life cycles of new services, integrations, and modernization of existing / legacy systems and services within the ServiceNow platform.
Assist with formulation of application development policies and standards to adhere to security / SOX compliance and ensure that implemented solutions meet relevant compliance requirements.
Provided hands on training to staff on varies modules of ServiceNow including designing, developing, testing, and deploying enhancements, fixes, integrations, and configuration changes as needed while following ServiceNow Development Best Practices
ServiceNow Developer / Accenture Federal Services
March 2020 – January 2023
Developed, designed, and optimized scoped and global applications, modules, dashboards, workflows, catalog items, Service Portal, and Service Portal widgets, and integrated them with external systems using custom APIs.
Took ownership of high-level/complex business requirements and worked diligently to bring them to completion.
Served as a subject matter expert in ServiceNow development, providing technical assistance and guidance collaborating with multiple teams to deliver product enhancements, and new features, and efficiently fix defects.
Communicated effectively with technical leads, IT groups, and clients to ensure project success by keeping them informed of technical implications, dependencies, and potential conflicts.
ServiceNow Administrator/Architect Bloomin Brands, Inc.
August 2016 – December 2020
Defined strategy and infrastructure requirements for ServiceNow integrations, development, and maintenance in agile, lean, and waterfall environments.
Created the standard emergency response process by developing a robust communication system with improved trouble ticket initiation and visibility ensuring business continuity.
Digitized and automated manual business process through integrations with third-party systems, catalog items, custom code, cross-functional dashboards, and workflow orchestrations.
Established working relationships with multiple business units to drive and implement viable business solutions, serving as the technical conduit between engineers, developers, and non-technical staff and end-users.
Created intranet portal to strengthens internal communications, announcements, and company resources allowing ease of use, company branding, and user-friendly editing.
Service Desk Manager / Stream Global Services
February 2007 – February 2014
Managed support operations and supervised technical support professionals.
Facilitated and provided expert subject matter services, problem resolution, and resource utilization.
Coached and provided feedback to direct reports and department team members.
Managed Service Metrics SLAs and KPIs.
Education
Hillsborough Community College
October 2013 – MAY 2016
Electronic Engineering Technology
Computer Engineering Technology
Tampa Bay Technical High School
August 1997 – May 2001
HS Diploma